My wife's Dell Inspiron 1720 died 2 weeks ago. As the post title will tell you, it was not my fault. We have had the thing for about a year and a half. My wife tries to turn the laptop on one day and nothing. No hard drive spin, no error beep/light codes, just blank screen and a sinking feeling. I have had a number of computers in my time and it really strikes me odd that this thing would just up and die.
I called Dell Support and got an English speaking person first time (miracles never cease) and after a few steps, one of which was "power off the laptop" to which I said "you do understand that is all it does now, right?", we finally agreed that it was not functioning properly and we were told we would get a box to ship it in for service. This was almost two weeks ago. With profit margins so small on computers these days wouldn't it be less expensive for Dell to just replace rather than maintain the infrastructure needed to make a major repair like this (motherboard replacement)?
Relatively immaterial at this point I supposed but two weeks? That seems a bit much but I'm not going to complain too much yet since the work is covered under warranty. So for now, we wait and my wife has to use my computer if she needs something online. Not that I have an issue with sharing or anything but, COME ON DELL, I want my... uh, wife's computer back. plzkthanxbai
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